by Liz Walter
Sometimes really simple things can be difficult to do in other languages, because you need to know the exact words and phrases that people use. Making phone calls can be like that. How do you say who you are? How do you check who you are talking to? How do you ask someone to take a message for you?
Hello, Max Roberts speaking.
Hello, Cambridge Building Supplies. Max speaking.
Hello, international sales.
If you are the person making the call, the first thing you usually need to do is say who you are:
Hi, it’s Anna (here).
Hello, this is Anna Smith.
Hello, my name’s Anna Smith. (if the person you are calling does not know you)
Sometimes you need to check that you are speaking to the right person. You can say:
Is that Adam?
To ask for someone’s name, for example if you have called a company or a place where several people could answer, you can say:
Who am I speaking to?
If the person who answers the phone is not the person you want to speak to, you can say:
Is Maria there, please?
Can I speak to Maria, please?
I’ll put you through to him/her.
I’ll transfer your call.
If the person you want to speak to isn’t there, there are several things you could say:
OK, I’ll call back later.
Can you tell him/her that Anna Smith called, please?
Could you give him/her a message for me, please?
Could I leave a message for him/her, please?
If you take a call from someone who needs to speak to someone else, you can say:
I’m sorry, he’s not here at the moment.
Is there anything I can help you with?
Would you like to leave a message?
Can I take a message?
I’ll tell her you called.
I’ll ask him to call you later.
If you call back in half an hour, she should be free.