New words – 20 November 2023
conversational commerce noun [U] UK /ˌkɒn.vəˈseɪ.ʃən.əl ˈkɒm.ɜːs/ US /ˌkɑːn.vɚˈseɪ.ʃən.əl ˈkɑː.mɝːs/ the use of chatbots and other machine learning technology to make people feel they are talking to a real person when they buy things, ask for advice etc. online With conversational commerce, customers can get quick answers to important questions, easily purchase items without having …